Home & Pet Care Services
DESIGNED AROUND YOUR LIFESTYLE & PET’S ROUTINE
Our curated services create a well-rounded experience for nature-lovers and their companions. We align with your lifestyle, providing scheduled adventures for canine companions and professional home and pet care while you’re away. Guided by your care instructions in the Château Handbook and trained in pet first aid, etiquette and communication, breed-specific behaviours and home management, our Custodians uphold Château’s premium service standards.
We require all pets to be fully vaccinated with in-date documentation. An introductory meeting, including a personality assessment, is held before services commence.
Our service standards extend through our partnerships with industry experts. From trainers, behaviourists and groomers to landscapers, pool technicians and interior designers, curated services and products provide optimal care of your pets, garden and home.
SERVICES
As nature lovers ourselves, we understand your lifestyle. Our specialist knowledge caters to a wide range of interests. In addition to our attentive care for dogs and cats, our Speciality Services meet the unique requirements of individual pets. We cater to exotic pets, various plant species and gardens, smallholdings and horses as well as maintain habitats such as aquascape aquaria and vivaria.
Tails & Trails
Our weekly adventures into nature engage inquisitive minds and energetic bodies. We visit peaceful locations such as Schoenies, Sardinia Bay and the Mill Park Conservancy. Whether your older Bassett enjoys a gentle stroll or your Border Collie prefers an exhilarating run, we tailor each outing to support their health and happiness.
In partnership with industry experts, we exercise with equipment designed to best protect joints and support delicate frames. Your preferred training methods are incorporated into our adventures to ensure consistency in your dog’s learning. For explorers still developing reliable recall, our 20 m long-lines allow busy bodies and minds to discover natures wonders whilst remaining safely supervised.
-------
- Step 1: Introduction meeting and assessment
- Step 2: Select a time for collection
- Step 3: One hour of adventure in nature
- Step 4: Drop off
Availability
Monday & Thursday: Summerstrand areas
Tuesday & Friday: Walmer & Lovemore Heights areas
Wednesday & Saturday: Mill Park areas
Service Process
Step 1: Introduction Meeting & detail our Château Handbook
Step 2: Select a time for home collection
Step 3: 1 hour of Adventure in Nature (includes photo and video updates)
Step 4: Home drop off
Rates
1 dog / hour: R150
2 dogs / hour: R280
3 dogs / hour: R430
OVERNIGHT STAY
There is no place like home – and the same holds true for your pets. We pair you with Custodians whose lifestyle aligns with your own, ensuring they integrate well into your home and pet’s routine.
Capture your essential daily care instructions for Custodians in our Château Handbook – from your Labrador’s favourite treat to the toilet handle that needs lifting after flushing. We focus on prevention, recording details such as your Collie’s bee allergy and your preferred response should a sting occur. Throughout your time away, we keep in touch via WhatsApp, offering regular updates for your peace of mind – yet our thorough approach creates surety to fully disconnect from technology and enjoy areas without reception, knowing your home and pets are in good hands.
-------
- Step 1: Introduction meeting and assessment
- Step 2: Select a time for collection
- Step 3: One hour of adventure in nature
- Step 4: Drop off
Availability
We are available within the year and during holiday periods. For long weekends and main holidays, we advise reserving in advance.
Service Process
Step 1: Introduction Meeting & detail our Château Handbook
Step 2: Home keys collection by your Custodian
Step 3: Duration of Stay (includes regular photo and video updates)
Step 4: Home keys drop off by your Custodian
Rates
Speciality Service: R400 / night
Urgent Booking (within 48 hours): + R300
FEED & PLAY
Suited for short periods away or for independent pets over a longer duration. We maintain a presence at your home and provide essential care for your pets. Whilst visiting, we refresh water, maintain enclosure parameters and attend to home tasks such as adjusting curtains and the porch light.
-------
- Step 1: Introduction meeting and assessment
- Step 2: Select a time for collection
- Step 3: One hour of adventure in nature
- Step 4: Drop off
Service Process
Step 1: Introduction Meeting & detail our Château Handbook
Step 2: Home keys collection by your Custodian
Step 3: Duration of Care (includes photo and video updates whilst visiting)
Step 4: Home keys drop off by your Custodian
Rates
1 x 1-hour visit: R250
2 x 1-hour visits: R470
3 x 1-hour visits: R650
Speciality Service: R400 / visit
SPECIALITY SERVICES
Our services focus on the finer details, with Speciality Services offering knowledge-specific, attentive care. We recognise pets as individuals, with attention given to their unique personalities and the requirements of their species or breed.
High Affection
We cater to pets who need a little extra care. Whether your companion is too young to be left alone, experiences separation anxiety or simply thrives on company, our High Affection Custodians offer above average attention and companionship. We have experience with affectionate breeds such as Schnauzers and Biewer Terriers, Ragdolls and Devon Rexes and various species such as Cockatoos and Meerkats.
Your Custodian remains present in your home, maintaining a calm presence. For necessary errands, absences are limited to three hours, and if suitable, your pet may accompany their Custodian on outings. This specialised service ensures your pet feels secure and content until your return.
High Energy
For pets that thrive on activity and mental stimulation, our High Energy Custodians are ready to match their pace. Exercise centred Custodians hold Breed-specific experience, maintain your pet’s established routine – whether daily valley jogs, regular 5 km runs or weekend hikes and beach outings.
We run your usual routes, continue established training and use appropriate equipment – including body harnesses and 20 m long-lines where required – to ensure familiarity and safety. Our Custodians regularly work with intelligent, high-energy dog breeds such as Border Collies and Springer Spaniels, as well as species such as African Greys and Dumbo Eared rats. Specialised Custodians provide consistent exercise and mental enrichment through training and puzzle games, keeping your pet active, engaged and content.
Timid Individuals
We understand that some pets require extra patience and sensitivity. Whether naturally shy or shaped by past experiences, sensitive companions require gentle care tailored to their unique personalities. Following your guidance and drawing on our experience, we create a calm, reassuring environment – adapting our approach with soft movements, calm energy and patient interaction.
Mild timid behaviours, such as tail tucking or submissive urination, are met with compassion, allowing your pet to adjust at their own pace. While we specialise in caring for timid-shy pets, we are unable to accommodate those with severe timid-reactive behaviours. Our focus remains on fostering trust and comfort for those who need gentle, consistent reassurance.
Chronic Medication Administration
Managing chronic health conditions requires precision and care. Our experienced Custodians follow your pet’s medication schedule with diligence, documenting each dose to ensure accuracy. Whether your pet is reluctant or adept at avoidance, we administer medication using your preferred approach – be it persuasion, gentle patience or swift delivery.
Our Custodians are trained, prepared and equipped to respond in an emergency. Specialised Custodians bring personal experience in frail care for elderly pets, epilepsy management and the administration of insulin injections. We frequently care for breeds such as German Shepherds, Bulldogs and King Charles Spaniels, supporting their health and well-being in your absence.
Exotic Pets & Plants
Caring for exotic pets and plants requires first-hand experience. Our Specialist Custodians are owners themselves, offering attentiveness, in-depth knowledge and academic insight. They remain up to date, actively involved in specialist communities and organisations. From a single, hyper-focused aquascape to a large-scale reptile collection and breeding operation, we follow your precise instructions detailed in our Château Handbook.
Drawing on their experience, Custodians stay attuned to subtle behavioural shifts and environmental changes, recognising pet and plant cues and accurately interpreting equipment. Custodians adapt their knowledge, holding respect for your preferred techniques to ensure continuity in care while you are away.
Exotic Pets: Rabbits & Rodents | Avian | Fish & Aquatic Plants | Reptiles & Amphibians.
Exotic Plants: High Humidity & Indoor Plants | Succulents & Outdoor Plants | Bonsais | Fruit & Vegetable Gardens.
Smallholdings & Horses
Life on a smallholding follows its own rhythm, and our Custodians understand the daily care required for a variety of animals on large properties. Custodians offering this Speciality Service grew up on smallholdings and are experienced in managing the routines of multiple species. We align with daily tasks such as collecting eggs, rotating animals through garden spaces and maintaining comfortable shelters. We also monitor for signs of pests or predator species, ensuring proactive protection of animals and food stores. From chickens, ducks and peacocks, to donkeys, horses and antelope, we provide knowledgeable care tailored to your pets and property.
GET TO KNOW OUR TRUSTED CUSTODIANS
Our Custodians are the heart of Château, each bringing unique expertise and a dedicated love for plants and animals. Their profiles highlight their skills, interests and availability, ensuring the best match for your home and pet’s established routines.